I just had a very different experience from yours with Apos. I ordered a Singxer SA-1 amp on May 21st. They followed through swiftly with a price match (same day). The expected delivery by DHL was June 1st, and I received emails from Apos and DHL on May 22nd that the item was shipped!It's changed from what it used to be. They advertise *45 DAY RETURNS*, but if you read the fine print you only have *8* days to initiate that return, otherwise they hit you with a 20% restocking fee:
"Return requests made between 8 and 45 days after the order is marked as delivered will be subject to a 20% Processing Fee*."
I've purchased a number of items from Apos in the past and have always been amazed at their great customer service and fast shipping. My latest ordering experience, however, was terrible. They misrepresented how long the item would take to reach me, it took them on average 2 days to respond to both email and chat inquiries, multiple CSRs responded and none of them knew what the others had told me. It was a CF. Doubt that I'll go there again and it's a shame, because they used to be among the best.
On May 24th, Apos notified me that they had done a complementary upgrade of the shipping of my order from Priority Shipping to Express Shipping to get it to me a few days sooner. I was surprised and of course pleased. I emailed my thanks, but also let them know that the DHL tracking showed the order had been stuck on hold and had not advanced from the original location. They responded quickly that the Support Team had alerted the Transportation Manager to look into the DHL delay. I received several more updates until the 27th, when I got emails from both Apos and DHL that the shipment was advancing and DHL said they had experienced a high growth of shipments from Asia-Pacific into the U.S, which had resulted in a slight delay.
I actually got the SA-1 on May 28th. The point of all this is to say that Apos went above and beyond with their responsiveness and communication, and exceeded expectations. I cannot say that about any other vendor that I have dealt with. My thanks to Bob, Darwin, and Sheila of Apos, they are great!
I'm sorry your experience was not as positive dpippel, but at least for me, they are still on top of their game.
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