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- Dec 3, 2019
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I agree with this. I had a negative experience with customer service as well, trying to get an answer about the Freya repair.
Also, several years ago I asked customer service if Schiit had any interest in developing a multichannel device and received a sarcastic and unprofessional reply.
My perception is that there a certain arrogance at Schiit Audio.
Having said that, I appreciate the repair of the Freya. Thank you again to Schiit.
I can understand why you could perceive Schiit as arrogant but I promise you that is far from the truth.
There is, most certainly, a nonchalance and cheeky tone to everything we do. We are also very opinionated. That can (sometimes) alienate people and be ill received. But, it’s how we like to do business. We have fun, we joke around, and there are no such things as audio emergencies.
But while we maintain this approach, we do try to give people the best experience for their dollar. I’ll make sure we continue to work harder on the customer service end to improve that end user experience. Thanks, as always, for the input.