I tried to talk several of my local hifi dealers into carrying SoundLab but they were uninterested. So on a whim I did something really strange: I asked SoundLab if I could become a dealer for them. I had no idea if home showrooms were even a thing at the time. SoundLab said yes... and even said that with my enthusiasm for the product, I just might become their biggest dealer. So I changed careers and became a high-end audio dealer, and subsequently became a manufacturer.
SL were/are good examples of electrostatics. But there is a 'cult of weirdness' that surrounds them--or should I say some of their dealers. I'm not including you since I don't know your situation at all, so don't take this personally. Anecdote follows.
I had a colleague who flew out of state to visit a Sound Lab dealer, because there was no local seller. The dealer PT Barnumned my not very technically oriented friend, telling him that in order to experience the SL magic he needed a pair of special 'computer controlled' self biasing mono tube amps ($$$), special speaker wire ($$), and these little speaker riser thingies ($) supposed to keep 'stray' electromagnetic interference from messing with the coherent sound emanating from the panels. Then it was tubes. The 'factory' tubes were OK but not good enough. So the dealer talked his customer in to buying special 'high performance' tubes. I think there were about 24 total between the two amps.
The dealer must not have cared much about his customer's listening room, since the speakers overwhelmed the smallish space, making the resulting sound closed in. The large panels were being used in the nearfield, for crying out loud. The customer would have probably been better served buying a set of STAX headphones.
In the end it's buyer beware. But just because a speaker does one thing in one room does not mean it is suitable for all installations. You'd think that a dealer would direct the buyer in choosing something suitable for their listening environment. At the very least a dealer should discourage their customer from buying tweaky idiotic accessories, and advise them to eschew weird amplification schemes by questionable manufacturers. But, hey, dealers have to make a living too, I guess.
Maybe this particular dealer did advise him against it, and the customer just wouldn't say no. Maybe the dealer told him he didn't need those special tubes in that magic amp, special wires to hook it all up, special risers to fix the problems with the special wire, and all the rest. That is possible, I guess. But I know how most dealers work the spread. LOL
In any case, that is one of the problems with buying a large expensive loudspeaker long distance. Even if it is the best speaker in the world, it makes it almost impossible to return if it doesn't work in your living room.