Contact @SMSL-Mandy and see if she can do anything about it.I'd just like my unit fixed.
I've sent this user a message, thanks for that. SMSL has not replied to an email asking if I could RMA to the newest version. I emailed the info on their site "[email protected]" back on Nov 28th.
I'm sure other users are curious about their units and experience with customer service requesting a fixed version. My intention was to share my experience. I own other SMSL gear and have been generally quite pleased with the performance. This is my first time contacting them about service however.
Ah many thanks. Will see how things go from here.I may have come across as curt, apologies. I was simply suggesting you mention SMSL-Mandy by her handle to ensure you get her attention, if you want it.
I sent an e-mail to SMSL several times, but never got a reply. Topping will surely receive a reply.I've sent this user a message, thanks for that. SMSL has not replied to an email asking if I could RMA to the newest version. I emailed the info on their site "[email protected]" back on Nov 28th.
I sent an e-mail to SMSL several times, but never got a reply. Topping will surely receive a reply.
Get a solder machine......it’s very easy to mod it. Also, based on smsl’ explanations, v1 is not a defective DAC, it only requires you to listen under -6dB to get the best sound quality.Sadly both Massdrop and SMSL have declined to replace my not so well performing V1 unit. Massdrop cited SMSL does not offer a warranty on the device through massdrop which is odd, since Topping does stand behind their product.
I had to pull teeth to get a response as well, which is unfortunate. While SMSL makes some decent products for the price I'll choose to stick to companies with stronger service. To be clear, they are legally in the right - just not standing behind their product line very well IMO. Best of luck to them in the future, however.
Check the previous posts in SMSL V2 review page, SMSL have given the information about how to mod the V1 to V2 by simply soldering one wire.I'd consider having to run it at -6db from the line out specifications advertised defective. Though I am curious, how would a soldering solve the saturation problems? Have info on this? I'm proficient with an iron.
Thanks for the heads up. Huge help! I'm OK with doing some modding.
*Edit* mod complete.
Major differences when using it as a DAC into an amp. Prefer the DAC to do a max fixed line out to amp. Seems more controlled when at max volume on my systems after modding. I've wanted to try the SU-8 into a headphone amp. If your unit is a week old you are within your 1 month grace period from Massdrop (if you bought there) for a swap. I'd recommend getting a good one to begin with instead of having to resort to modding. I only did this since SMSL wouldn't swap it for me =\ On the plus side, they did post this fix so.. there is that.