I know this is the wrong place to ask, but I'm just out of ideas here. I bought my L30 last Juli from Amazon Germany with Shenzhen audio as the seller. I have reached out to their support mail for a replacement unit and they kept telling me to contact the "amazon seller", which I told them WAS shenzhen audio. After the 2nd mail exchange, they told me they meant there is different staff for that I should reach out to and they would contact their colleagues to help me solve my problem. For context, last year I had a problem with shipping so they also gave me some weird other mail and I reached out to that one as well this time, but I have not received any reply from both mails for 2 whole months...
This week I reached out to support again and the same person told me the same thing "sorry, please contact your amazon seller and I will contact my colleagues, thanks".
I have already looked on Amazon for any mail info, but there is nothing and if I click on "replace item" it says "item cannot be replaced". The product page also does not exist anymore. Anybody have an idea what I should do? Am I just cluelessly missing something really simple here?