Ok. Many a discussion regarding Topping reliability of certain models. I have a pre90 that's been flawless for over a year, so it seems to be stable, and I've yet to see anyone complaining about that model. But ...... If I do need service?
JohnYang1997 advises to stick with the regional distributors. For me that is Apos, and also where I purchased the pre90.
But what exactly does that mean as far as service, warranty or otherwise? My only experience was with the pre90 which was "apos certified". I received the unit with wrong remote control, and even for something this basic, the turn-around time was approximately 3 weeks before resolution. Yes, they ultimately resolved it, but it was like pulling teeth to even get their attention to my issue. Don't get me wrong, they took care of me, but it took herculean effort to finally get their attention and get me a new remote.
Now, the pre90 itself is stellar but if I ever needed *real* service, I suspect my pre90 wouldn't have a chance at seeing service.
So, anyone ever go through one of the distributors for a warranty or non-warranty repair? Of course, I'm especially interested in Apos but I would like to hear about any experience. Perhaps
@JohnYang1997 would also be interested in hearing the anecdotal stories?